Most transactions on Nuvelo are smooth and honest. These steps keep you protected every time.
🔍 Before you contact a seller
Read the full listing: description, condition, and photos.
Check the seller's profile — look for the ✅ Verified badge, feedback score, and how long
they've been active.
If the price seems too good to be true, treat it as a red flag.
Use the location filter to find sellers near you.
💬 Communicating with the seller
Keep all conversations on Nuvelo so there's a record.
Ask about the exact condition, defects, receipt availability, and preferred meeting spot.
Never share your home address, bank details, or personal documents before meeting in person.
Be cautious if a seller pushes you off-platform to WhatsApp, Telegram, or email before the deal
is confirmed.
📍 Arranging the meetup
Always meet in a busy public place during daylight — a shopping centre, café, or near a police
station.
Bring a friend for high-value purchases.
Test electronics thoroughly before paying. Ask for serial numbers.
For rental viewings, never hand over a deposit before signing a written contract.
💳 Making payment
Pay in person — cash or traceable bank transfer only.
Never pay via gift cards, crypto, or irreversible wire transfers.
Never send money before seeing and testing the item.
For high-value deals, use a written receipt with both names, item description, price, date, and
signatures.
✅ After the transaction
Leave feedback on the seller's profile.
If something went wrong, use the "Report" button on their profile.
Email support@nuvelo.one with screenshots if you suspect fraud.
